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BRAVO SIERRA: Customer Support

<h3 id="isPasted" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(229, 231, 235); --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 / 0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; scroll-behavior: smooth; font-size: 16px; font-weight: inherit; margin: 0px 0px 16px; text-transform: uppercase; font-family: &quot;Theinhardt medium&quot;, Helvetica, sans-serif; color: rgb(28, 24, 25); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: inherit; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once our warehouse starts processing the order,&#xA0;</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">we</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: inherit; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;are unable to make any changes. If you need to return your order, please reach out as soon as you receive your order and we will send a prepaid return label.&#xA0;</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please reach out to&#xA0;</span><span style="font-size: 18px; color: rgb(0, 0, 0);"><a href="mailto:hq@bravosierra.com" style="color: rgb(17, 85, 204); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: transparent; box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(229, 231, 235); text-decoration: inherit;" target="_blank">hq@bravosierra.com</a></span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;for any further information.</span></h3><h3 style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(229, 231, 235); --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 / 0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; scroll-behavior: smooth; font-size: 16px; font-weight: inherit; margin: 0px 0px 16px; text-transform: uppercase; font-family: &quot;Theinhardt medium&quot;, Helvetica, sans-serif; color: rgb(28, 24, 25); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id><span style="font-size: 18px;"><br></span></h3><div data-block="true" data-editor="117rf" data-offset-key="4a1nn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Once our warehouse starts processing the order, we are unable to make any changes. If you need to return your order, please reach out as soon as you receive your order and we will send a prepaid return label. Please reach out to hq@bravosierra.com fo

HOW CAN I UPDATE MY ORDER?

ORDER QUESTIONS

WHERE DOES BRAVO SIERRA SHIP?

HOW MUCH IS SHIPPING?

DO YOU SHIP TO PUERTO RICO, ALASKA AND HAWAII?

DO YOU SHIP TO PO BOXES AND APO ADDRESSES?

DO YOU SHIP INTERNATIONALLY?

SHIPPING

HOW DO I PLACE A RETURN OR EXCHANGE?

WHAT IS YOUR RETURN POLICY?

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

I RECEIVED THE WRONG PRODUCT, WHAT DO I DO?

RETURNS & EXCHANGES

WHEN IS MY CC CHARGED?

WHAT FORMS OF PAYMENT DO YOU RECEIVE?

MY CC KEEPS GETTING DECLINED, WHAT SHOULD I DO?

BILLING

WHEN WILL MY ORDER SHIP?

MY TRACKING ISN’T WORKING, WHAT SHOULD I DO?

I PLACED AN ORDER BUT HAD THE WRONG ADDRESS. HOW CAN I EDIT MY SHIPPING ADDRESS?

ARE ALL OF YOUR PRODUCTS MADE IN THE USA?

ARE THE PRODUCTS RECYCLABLE?

PRODUCT QUESTIONS

WHAT IS THE FIELD TESTING PROGRAM?

HOW DO I SIGN UP?

I'M NOT MILITARY, BUT I AM A MEMBER OF LAW ENFORCEMENT AND FIRST RESPONDER COMMUNITY. IS THERE A PROGRAM FOR ME?

DO YOU OFFER A MILITARY DISCOUNT?

HOW DOES THE 5% CONTRIBUTION TO M.W.R. WORK?

MILITARY

What does BRAVO SIERRA mean?

ABOUT BRAVO SIERRA

HOW DO SUBSCRIPTIONS WORK?

HOW DO I MANAGE MY SUBSCRIPTION?

SUBSCRIPTIONS

Do you offer any wholesale discounts?

WHOLESALE

Once our warehouse starts processing the order, we are unable to make any changes. If you need to return your order, please reach out as soon as you receive your order and we will send a prepaid return label. Please reach out to hq@bravosierra.com for any further information.

HOW CAN I UPDATE MY ORDER?Updated 2 years ago

Once our warehouse starts processing the order, we are unable to make any changes. If you need to return your order, please reach out as soon as you receive your order and we will send a prepaid return label. Please reach out to [email protected] for any further information.